How Customers Think: Essential Insights into the Mind of the Market

Name: How Customers Think: Essential Insights into the Mind of the Market
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Publisher: Harvard Business Review Press
ISBN 13: 9781578518265
ISBN 10: 1578518261
Book Description: How to unlock the hidden 95 per cent of the customer's mind that traditional marketing methods have never reached. This title provides practical synthesis of the cognitive sciences. Drawing heavily on psychology, neuroscience, sociology, and linguistics, Zaltman combines academic rigor with real-world results to offer highly accessible insights, based on his years of research and consulting work with large clients like Coca-Cola and Procter & Gamble. An all-new tool kit: Zaltman provides research tools - metaphor elicitation, response latency, and implicit association techniques, to name a few - that will be all-new to marketers and demonstrates how innovators can use these tools to get clues from the subconscious when developing new products and finding new solutions, long before competitors do.
About the Author: Jerry Zaltman is a Professor of Marketing at Harvard Business School and a fellow at Harvard University's interdisciplinary Mind, Brain, Behavior Initiative.
Language: English
Author: Gerald Zaltman
Publication Date: 2003-02-01
Number of Pages: 352 pages