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Utter Confidence: How what you say and do influences your effectiveness in business Details

Book Description
Do you ever feel frustrated, anxious or ineffective when communicating with others at work? Miscommunications lead to wasted time, productivity losses and in some cases upset and anger. It really does not need to be that way. Sharing the secrets of Behaviour Analysis, (the study of what we say and how we say it), Ally Yates draws on extensive academic research and over 30 years of corporate experience. With an informative, easy-to-read style the concepts are clearly explained and supported by illuminating examples and clever, practical tips for modifying your behaviour so that you can increase your effectiveness and achieve more positive outcomes.
About the Author
Ally Yates is an expert on Behaviour Analysis and the interactions that define us at work. She combines a deep understanding of people and how to achieve results, from many years’ experience working with clients from around the world. Ally is an independent consultant, facilitator, trainer and coach. She has collaborated with international business schools and has received national and international training awards. Ally’s approach is grounded in a sound understanding of theory, trends and practice in learning and development, business development and leadership development. Clients value her insights, pragmatism and influence.
Author
Ally Yates

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